Cancellation policy for voucher purchases (*goods)
Right of cancellation / Cancellation policy for consumers
according to § 13 BGB
(1) As a consumer within the meaning of § 13 BGB, the customer has a right of cancellation. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
Cancellation policy
Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of cancellation, you must send us
Stoll ́s Hotel Alpina oHG (limited liability)
Ulmenweg 14-16
83471 Schönau am Königssee
Tel.: 08652/65090
Email: info@stolls-hotel-alpina.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
(2) Information on the non-existence of the right of cancellation
The right of cancellation does not apply to distance selling contracts:
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer.
Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to us.
To:
Stoll ́s Hotel Alpina oHG (limited liability)
Ulmenweg 14-16
83471 Schönau am Königssee
Tel.: 08652/65090
Email: info@stolls-hotel-alpina.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
______________________________________
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper) - Date
(*) Delete as appropriate.
You can also display, print or download the cancellation policy as a PDF here:
Cancellation policy.pdf (49 KB)
